Customer Feedback Survey
Our team at CenturyTel is working hard to provide you with world-class service while bringing you the information you need to tackle your day efficiently. Now we need your help. Customer service is our priority and we know there's always room for improvement. Please take a moment to complete the following short survey. Your response lets us know where we should focus our attention in order to make adjustments or changes that will help make your online experience even better.
1. Please indicate which state you dial from to access CenturyTel's Internet service.

      
2. How did you initially activate Internet service with CenturyTel?

      800 number     Local Customer Service     CD     Web site
3. Why did you initially choose CenturyTel as your Internet service provider?

      Advertisement     Competitive Prices     Recommendation from a CenturyTel customer
      CenturyTel is my local telephone provider     Lack of Competition
4. How would you rate our customer service? (Using numbers 1 - 5 with 5 being excellent and 1 being inadequate)

      5 excellent     4 good     3 fair     2 poor     1 inadequate
At CenturyTel we continually strive to serve our customers better and improve our overall network performance. In order to help us understand our customer's online experience, please answer the following questions: (Using numbers 1 - 5 with 5 being never and 1 being always)
5.) When connecting to the Internet, how often have you experienced a busy signal or failed to connect?

      5 Never     4 Seldom     3 Sometimes     2 Often     1 Always

6.) When you're online, do you ever get involuntarily disconnected?

      5 Never     4 Seldom     3 Sometimes     2 Often     1 Always

7.) How often have you experienced difficulty accessing e-mail?

      5 Never     4 Seldom     3 Sometimes     2 Often     1 Always
8. Have you considered switching to another Internet service provider?

      Yes     No
If Yes,
9.) What is the main reason you are considering switching to another Internet service provider?

      I am unsatisfied with my current level of service.     Competition is offering cheaper pricing.
      I want higher speed Internet access (DSL/Cable Modem).     N/A

10.) What could CenturyTel do to keep you as a satisfied customer?

      Improve my Internet connection.     Offer more competitive pricing.
      Offer High-speed Internet access in my area (DSL).     N/A
11. Overall how would you rate the service you get from CenturyTel? (Using numbers 1 - 5 with 5 being excellent and 1 being inadequate)

      5 excellent     4 good     3 fair     2 poor 1 inadequate
Please let us know your comments and suggestions. We want to hear from you!